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Refund Policy

FRANK RENTAL SOLUTIONS – Legal Disclaimer

LEGAL DISCLAIMER

This Refund Policy is provided for general informational purposes and does not constitute legal advice. Refund determinations remain subject to operational review, payment verification, applicable rental agreements, and the laws of Saint Lucia.

Frank Rental Solutions reserves the right to refuse, limit, or adjust refunds where fraudulent activity, policy abuse, unauthorized disputes, damages, or violations of rental terms are identified.

By submitting payment or confirming a reservation, customers acknowledge and accept the terms outlined within this Refund Policy and related Terms & Conditions.

FRANK RENTAL SOLUTIONS – REFUND POLICY

FRANK RENTAL SOLUTIONS – REFUND POLICY

Effective Date: December 2024

At Frank Rental Solutions, we strive to provide reliable and professional vehicle rental services throughout Saint Lucia. This Refund Policy outlines the conditions governing cancellations, refunds, reservation deposits, and payment disputes.

  1. RESERVATION DEPOSITS
    Reservations may require either:

  • A partial deposit payment, or

  • Full rental payment in advance

Deposit payments secure the selected vehicle and rental period and may become non-refundable once the booking has been confirmed and vehicle availability has been reserved.

  1. CUSTOMER CANCELLATIONS
    Customers wishing to cancel a reservation must notify Frank Rental Solutions as soon as possible via phone, WhatsApp, email, or official booking channels.

Refund eligibility may apply as follows:

  • Cancellations made 7 days or more before pickup:
    Eligible for partial or full refund consideration, less processing or administrative fees.

  • Cancellations made within 72 hours of pickup:
    Deposits may become partially non-refundable due to vehicle scheduling and operational losses.

  • Same-day cancellations or no-shows:
    Deposits and reservation payments may be fully non-refundable.

  1. EARLY RETURNS
    No automatic refunds are guaranteed for early vehicle returns once the rental period has commenced. Refund requests for unused rental days may be reviewed on a case-by-case basis at the sole discretion of Frank Rental Solutions.

  2. PAYMENT PROCESSING FEES
    Payment gateway fees, transaction fees, currency conversion charges, or third-party payment processing costs may be deducted from eligible refunds where applicable.

  3. COMPANY CANCELLATIONS
    If Frank Rental Solutions is unable to provide the reserved vehicle due to operational issues, maintenance, emergencies, or unforeseen circumstances, customers may receive:

  • A replacement vehicle option,

  • Rescheduled booking option, or

  • Partial/full refund where applicable.

  1. REFUND PROCESSING TIMES
    Approved refunds may require several business days to process depending on the payment provider, banking institution, or international transaction timelines.

  2. NON-REFUNDABLE CIRCUMSTANCES
    Refunds may be denied where:

  • False or misleading booking information is provided

  • Rental terms are violated

  • Fraudulent activity is suspected

  • Vehicle misuse or damages occur

  • Unauthorized charge disputes are initiated without prior communication

  1. DISPUTES
    Customers are encouraged to contact Frank Rental Solutions directly to resolve any payment or reservation concerns before initiating chargebacks or payment disputes through financial institutions.

  2. POLICY MODIFICATIONS
    Frank Rental Solutions reserves the right to update or modify this Refund Policy at any time without prior notice in accordance with operational requirements and applicable laws of Saint Lucia.

  3. CONTACT INFORMATION
    Frank Rental Solutions
    Soufriere, Saint Lucia

Phone / WhatsApp:
+1 (758) 518-4767

Email:
reservations@frankrental.com

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