Privacy Policy

FRANK RENTAL SOLUTIONS – PRIVACY POLICY

Effective Date: December 2024

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Frank Rental Solutions is committed to protecting the privacy and personal information of all website visitors, customers, and reservation users. This Privacy Policy explains how information is collected, used, stored, and protected when interacting with our website, booking system, services, and communication channels.

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1. INFORMATION WE COLLECT
   We may collect personal information including but not limited to:

• Full name

• Phone number

• Email address

• Reservation details

• Pickup and return dates

• Driver verification information

• Payment and transaction information

• Communication records

• Website usage data and analytics

1. HOW INFORMATION IS COLLECTED
   Information may be collected when:

• Making a reservation

• Completing online forms

• Contacting us through WhatsApp, phone, or email

• Submitting reviews

• Using website features

• Completing payment transactions

• Browsing the website through cookies or analytics tools

1. PURPOSE OF DATA COLLECTION
   Collected information may be used to:

• Process reservations and rentals

• Confirm bookings and communicate with customers

• Improve customer service and website functionality

• Prevent fraudulent activity

• Process payments and refunds

• Maintain operational and legal records

• Improve marketing and service delivery

1. PAYMENT INFORMATION
   Online payments may be processed through third-party payment providers including PayPal and Wix Payments. Frank Rental Solutions does not directly store full payment card details on its servers.

Customers are encouraged to review the privacy policies of payment providers used during transactions.

1. INFORMATION SHARING
   Frank Rental Solutions does not sell or rent customer personal information to third parties.

Information may only be shared where necessary for:

• Payment processing

• Fraud prevention

• Legal or regulatory compliance

• Insurance or operational requirements

• Law enforcement requests where legally required

1. DATA SECURITY
   Reasonable administrative, technical, and operational safeguards are implemented to help protect customer information against unauthorized access, misuse, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

1. COOKIES & ANALYTICS
   This website may use cookies, analytics tools, and related technologies to improve user experience, website performance, traffic analysis, and marketing effectiveness.

Users may adjust browser settings to limit or disable cookies where preferred.

1. CUSTOMER RIGHTS
   Customers may request:

• Access to their personal information

• Corrections to inaccurate information

• Deletion requests where legally permissible

• Clarification regarding stored data usage

Requests may be submitted using the contact information below.

1. MINORS
   This website and services are not intended for individuals below the legal driving age or minors submitting personal information without parental or legal guardian consent.

2. THIRD-PARTY LINKS
   This website may contain links to third-party services or external websites. Frank Rental Solutions is not responsible for the privacy practices or content of external websites.

3. POLICY UPDATES
   Frank Rental Solutions reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated versions become effective once published on the website.

4. CONTACT INFORMATION
   Frank Rental Solutions
   Soufriere, Saint Lucia

Phone / WhatsApp:
+1 (758) 518-4767

Email:
reservations@frankrental.com